Customer support

Customer support
1 Rug Shopping
1.1 What should I look for when I want to shop for a rug?

A rug will provide beauty and interest in a room by defining the overall design and unifying the space as an anchor for furnishings. Determining the following factors will help to narrow your search for the perfect area rug.

  • Size and shape is often the best place to start since they will remain the same regardless of style and color.
  • Determine the style, whether that's traditional, transitional or modern.
  • Consider the range of colors that will work in the space.
  • Decide if you will be decorating to match the rug, or if you want the rug to match the existing décor.
  • Although it's important to have a budget, don't let cost alone dictate the rug you choose.
  • Consider taking advantage of the experience and training of a professional interior designer.
2 Rug Care
2.1 What type of rugs do you clean?

We clean all types of rugs; Oriental rugs, wool rugs, silk rugs, hand-woven rugs, braided rugs, kilims, flat weaves, broadlooms, and the list goes on and on. Different types of rugs have specific cleaning methods and processes based on their material, construction method, and so on. Our team has expertise in all of these unique cleaning methods. If you have any cleaning questions or concerns feel free to call us.

2.2 What is your rug cleaning process?

Each rug is inspected prior to being cleaned.

We identify: woven material, prior damage, stains, spots, rug shape, and discoloration.

1) A cleaning plan is discussed for each rug prior to cleaning
2) The rug is dusted to get as much accumulated dust out of the rugs
3) The rug is prepared for the wash process
4) All soap is removed from the rug by washing and rewashing
5) The rug is hung for drying
6) Final inspection is performed prior to the rug’s release for delivery or pick-up

2.3 How often should I wash my rug?

Once every three to five years is usually sufficient. Remember, even if you vacuum/sweep regularly, your rug continues to hold some dirt, the environment dulls its surface, and the natural fibers need to be conditioned. If your rug is exposed to heavy traffic and soil, we suggest washing more frequently.

2.4 Does your company clean fine silk rugs?

The Answer is YES!

Owning a silk rug, especially a fine one, is not only a pleasure, but a responsibility. Owners of fine silk rugs should actually think of themselves as "the current owner", one in a series that extends from the distant past and well into the future. Silk rug care and maintenance is perhaps the most important and simplest aspect of owning a rug.  Maintaining a silk rug is vital to protecting the condition and as a result - the value.

We at Shabahang Rug Gallery are specialists in traditional hand cleaning of silk carpets.  Our trained skilled rug cleaners treat each piece with extreme care and attention.  We do not use water on silk rugs and carpets, instead carefully massaging the silk by hand using very soft bristled brushes and dry vegetable shampoos. Working in the direction of the pile, we tease each fibre, gently stripping it of the the dust and dirt that has collected over the years and revealing the shimmering silk shine beneath.  Silk is especially delicate and requires extreme skill and care when washing. We have extensive experience both in hand washing pure silk carpets and rugs, and those with part silk and part wool. We only use traditional methods and never use machinery always conducting the careful cleaning process by hand.  Our hand cleaning produces fantastic results, returning the silk rug back to the luxurious shine and luster it once had.

2.5 Should I let my carpet technician clean my handmade rugs?

Shabahang Rug Gallery strongly suggests not going this route. Many of these firms do an excellent cleaning job on wall-to-wall carpeting, but the same techniques applied to handmade wool or silk rugs can be disastrous! Many carpet cleaners use cleaning agents specifically formulated for synthetic wall-to-wall carpeting while using hot water or steam to agitate and suspend the soil. These agents are too harsh for handmade wool and silk rugs. Once dry, the rug will lose its luster and look dull and lifeless. In time, it will shed excessively because the hot water and detergent residue left behind has dried out the wool.

2.6 Day-to-day maintenance

rugs should be brushed or vacuumed with a suction-only appliance regularly to prevent the build up of damaging dust and grit. Rugs should also be rotated occasionally to even out any areas of wear or un-even sun fade that may be occurring. Vacuuming the back of the rug every now and again will keep it dust free and help prevent moths from harbouring in the rug.

2.7 Caring for your Hand-Knotted and Hand-Woven Rugs

Generally speaking, hand-knotted rugs are the most durable rugs with regard to construction. Construction qualities can range from very high to very low, not only in knot count, but also when describing the wool or other materials used in the weaving of the rug. Depending on the overall quality of the rug and the care you give it, hand-knotted pieces can last for generations. Make sure you never vacuum the fringes of a hand-knotted rug; instead, disable the vacuum cleaner's beater bar. Hand-knotted rugs can be stored either rolled or folded, depending on the knot density. For rugs with a higher knot count, rolling is preferable to prevent breakage of the foundation. Should the fringe of your hand-knotted rug become damaged, seek immediate assistance from a us to repair your rug.

2.8 How do I deal with spills?

With any spillage or accident involving liquids, speed is of the essence. Immediately blot with plain paper kitchen towels, soaking up the liquid until dry.
For any spillage involving food etc. scrape up the solids with a plastic spatula or a spoon and then blot up the damp residue with (preferably white) kitchen towels.  
With wool rugs, if any residue is left, a solution of carpet shampoo and warm water with a teaspoonful of white vinegar can be used. Carefully blot with a damp cloth which has been soaked and well squeezed out and/or use the foam. Dry as quickly as possible without using heat and vacuum. Carefully comb the pile in its natural direction to remove any matting, ideally before the rug dries.

If your silk rug becomes damaged contact us immediately!!!

2.9 what effect does damp, heat, direct and strong sunlight have on rugs?

Damp is very damaging to Oriental carpets as they are always made from natural materials - wool, cotton and/or silk, which are susceptible to rot through dampness. Wool in particular is susceptible to shrinkage so should not be left wet for extended periods.

Intense heat, i.e. in front of an open fire, or dried after cleaning with heat dryers is generally bad for rugs as it dries out the natural oils in the wool making it weak and brittle.

Excessive direct sunlight can cause fading over a number of years. Whilst some fading is often desirable and natural, too much ruins the look of the rug and reducing its lifespan by damaging the pile. This can be prevented by blocking the direct sunlight using blinds or curtains when the room isn’t in use. Pay attention to the placement of your rug, rotating it from time to time to gain a subtle and even fade in colors. A rug which is faded all over can have a soft, muted appearance; one which is much lighter at the top than the bottom does not look as good.

Keeping to these practices should help you to maintain the look and condition of your rug.

2.10 What is the best way to store my rug

The best way to store rugs is to roll them (width) up tightly, starting the roll from the side that is opposite the direction of the pile.
To prevent the rug from unrolling, use rope, string or ribbon to tie around the rug. Three or more pieces of rope may be required, ensure that they are evenly spaced through the width of the rug. The rugs should then be wrapped in air tight polythene with some moth balls and stored in a dry place

3 Rug Repair
3.1 Why Should I repair my rug by an expert?

The purpose of repairing a rug by hand is to restore it's original beauty, which may have been lost over the years.  Restoring a rug can be accomplished by reweaving portions of the rug, either the surface pile or, in the case of holes, the underlying foundation as well. This process requires extreme technical skill, precision, expertise, and a refined eye to match the original texture of the rug, so that the repair is not detectable. Ultimately, the greatest reward in repairing your antique rug is knowing that a rare and beautiful work of art is being preserved for generations to come.

Our staff is knowledgeable and competent in all aspects of restoration, having achieved their expertise through many years of training and experience. No job is too small or too large for our weavers.

3.2 What type of rug treatment service do you offer?

When it comes to rug repairs we can do it all. 

Our expert staff is knowledgeable, experienced and capable of repairing:

  • Mildew Damage Restoration
  • Moth Damage Restoration
  • Odor Removal
  • Patching
  • Smoke and Fire Damage Restoration
  • Stain Treatment
  • Water Damage Restoration
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